FAQ

 

❓ Frequently Asked Questions

📦 When will my order ship?

All orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as it ships.

🌍 How long does shipping take?

  • USA: 5–10 business days

  • Canada/UK: 7–12 business days

  • Other Countries: 10–20 business days

Note: Shipping times may vary due to customs or local carrier delays.

📧 How can I contact customer support?

Email us anytime at [theacetherapy@gmail.com] — we usually respond within 24 hours.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay.

🔋 Do your therapy products need to be charged?

Yes — products like our LED Face Mask and Smart Ring come with a charging cable and instructions. Be sure to fully charge before first use.

🔒 Is my information safe?

Yes. Our store is powered by Shopify’s secure checkout with full SSL encryption. Your personal and payment info is protected.

Free shipping

Enjoy free worldwide shipping Get the support and stability you need delivered straight to your doorstep, no matter where you are. Order now and experience hassle-free delivery to enhance your mobility and comfort globally.

Guaranteed Comfort

Crafted from lightweight materials and designed with ergonomic padding, it ensures a snug fit while minimizing pressure points. Whether you're walking, standing, or sitting, this brace provides exceptional support without compromising on comfort, helping you move with ease throughout your day.

Designed in Australia and Usa

Designed in collaboration between experts in Australia and the USA This international collaboration ensures that the brace meets rigorous standards of quality, comfort, and effectiveness, making it a reliable choice for individuals seeking advanced orthotic support worldwide."